Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help section included in your Web Control Panel offers a selection of help articles and frequently asked questions. Aimed at fixing any common issue that you may encounter, they are compiled by our support team of experienced techs.

  • Top quality support service

  • Video Tutorials

  • For those who prefer to learn how to address a frequently experienced issue by watching a how–to video clip, we have added a compilation of video tutorials to our Web Control Panel. All the instructional videos are very short and simple to grasp. They offer step–by–step presentations of various site management operations.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 technical support service with a 60–minute ticket response guarantee. A team of professional customer service technicians will be at your disposal to respond to all the inquiries that you might have. During non–peak times, an answer will be offered within just 20 minutes.