Being able to get in touch with your shared website hosting supplier when you have any sort of questions or experience any problems is very important and how quickly they'll answer and take action is crucial, particularly if your site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are a way to distinguish genuine suppliers from resellers. The latter usually answer only to emails or support tickets and you will need to wait for a whole day or even more in order to get an answer. If the problem requires a couple of responses, you'll end up losing several days in order to have a problem fixed. Using the services of a legitimate and reputable web hosting company, you will be able to connect with the support team anytime and receive an instant response whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all of our shared website hosting plans are round-the-clock, which means that you can forget about waiting for a few days to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. In case you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You're able to choose the most appropriate way to contact us based on what your location is or the hardware you're using. We will help you for more or less any webhosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can take full advantage of our 24/7 support services even on official holidays. Your websites will be available at all times and so will we. With quite a few contact options, you are able to select the optimal approach to get in touch with us and inquire about our solutions if you do not have an account yet, or get support if you're already our customer. You'll be able to give us a call, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour reply time guarantee, although it hardly ever takes more than 20 min to get assistance no matter the complexity of the issue. With our customer and tech support services, we'll be there for you when you need us, not a few days after that.

24/7 Customer Support in VPS Servers

In case you purchase a VPS server from our company, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are an active customer and you want help with a technical issue that requires longer time to investigate or resolve, you are able to open a support ticket from your billing account or you'll be able to send an e-mail and we'll take care of the issue and send you a response within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, yet for the majority of problems it takes no more than half an hour to get support. The support service covers your VPS and all of the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server from us, you'll be able to get in touch with us anytime using several channels and the max time that you'll have to wait for an answer is up to one hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any general questions or you'd like to find out about our web hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in different countries worldwide. When you'd like to receive support for third-party software that you can't deploy or run efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.