A live chat is one of the many methods of communication supplied by some website hosting providers as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker than a support ticket and it will make it less likely to misspell or misunderstand something as compared to a telephone call with a representative. What's more, if the trouble that you experience requires some time to be investigated and taken care of, you will be able to do something different in the meantime instead of just waiting, like you would have to do when you call. You can also employ a live chat support service without spending a dime as long as you have Internet accessibility even when your hosting supplier is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all shared website hosting that we offer and we will support you with almost everything in real time. In case you don't have an account with us yet, we will give you more information about the packages in order to help you to get the most appropriate plan. If you are an active client, we can help you with any general or billing matter and also with numerous common technical problems, for instance an email address setup in a desktop e-mail client. In case you are unable to phone us for whatever reason or you are in some country where we do not have a local telephone number, the live chat will be the best choice to get in touch with us. Of course, some situations need longer time to examine and test, so you'll need to open a ticket to our technicians, but nonetheless, we will save your time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that if you have any questions for our semi-dedicated plans, you'll be able to speak with our customer support team at any time regardless if you have already purchased your account or not. In general, the chat service is for billing, pre-sales and general questions and issues, still we will help you with a lot of tech questions as well. We will help you select the right package for your web sites if you do not have an account yet, we can reply any kind of billing questions or concerns you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all this will be done timely as our live chat service is available all the time, every single day. Any time you require help, you are able to chat with an agent and save time and effort.