If you ever have any inquiries associated with the web hosting service in general or if you experience a problem with your websites, you’ll have to touch base with the hosting company’s help desk support team. It may not matter how promptly they will reply when you've got a general enquiry, but a problem such as a faulty script update, for instance, may result in your site becoming broken or invisible online. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. In case you offer goods or services online, any downtime will damagingly influence your site and you may lose current or potential clients. Lots of hosting providers, especially resellers, reply to support tickets and emails within 24 hours, but in the digital sphere that is far too long, as visitors will rarely go back to a website that isn’t functioning properly over prolonged intervals.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting feature a 60-minute response guarantee, so no matter what query or obstacle you may have, we will always be there to help you. The fact is, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support staff representatives are available 24/7, even on weekends and official holidays, which means that you’ll get timely help whenever you need it. We are aware of exactly how precious time can be, so by the time we answer your e-mail or trouble ticket, we’ll have enquired into the issue and, in case we haven’t worked out a solution, we’ll supply you with more information on what you need to do on your end, when the circumstances necessitate it. With our support service, you can be certain that there will be somebody to help you out straight away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize just how vital it is to receive timely assistance, we promise that you will never need to wait for more than one hour to obtain a response to any trouble ticket that you open through your semi-dedicated server CP. As a matter of fact, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – technical, general or billing. Moreover, our client and tech support staff is available to you 24 hours a day, 7 days a week, 365 days a year, which goes to say that even in case you post a ticket during holidays, you’ll invariably receive a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the information required to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to spend a day waiting for an answer like you would with other web hosting providers.