In the event that you have ever had a shared website hosting account before or you've dealt with any kind of online service, you probably know from personal experience that for many things it's better to consult with a live person over the phone than to exchange support tickets or emails. If you want to find out more about a particular service before you order it or in case something small needs to be made, for example, it will be far easier and faster to do it live. If you're given the option to get in touch with representatives by phone, it's also very likely that you are dealing with a real website hosting supplier, not just a reseller. The level of support that you can get over the phone varies between different providers - from very general matters to experienced tech support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are handled via electronic mail or tickets.

Phone Support in Shared Website Hosting

If you choose to employ one of our shared website hosting, you will be able to get hold of our customer support team over the phone for 14 hours a day. We can assist you in choosing the ideal package for your websites as we realize that it's better to discuss this kind of matters with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions and general issues, even with some tech troubles which do not need a lot of time or escalation to a system administrator as it'll be more convenient to open a support ticket for time-consuming issues so as to have all the correspondence in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you want to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Although some more complex troubles could require a support ticket so as to give time to our technical support crew to investigate, we're able to help you with many tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you're able to reach us.