1 hour ticket response
We are dedicated to offering a prompt and accurate solution to every technical support ticket submitted by a client. Our qualified help desk staff members will review your issue and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. Actually, the average ticket response time has proved to be twenty minutes.
An Outstanding Help Desk Support Service
Our customer service team representatives possess enormous experience in the shared website hosting world and are experienced enough to supply a prompt answer to your problem. If, however, the issue at hand is not within the competence of a customer service technician, the support ticket will be forwarded to a developer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
In the Web Control Panel you will find an easy–to–browse Help section where you can get quick hints on how you can use our hosting services. You can see the answers to your questions in our F.A.Q. section, find more information in the web hosting account administration articles or watch our how–to video tutorials.
